Intriguing definition of management that resonates. Also, either you have everybody on board for culture or you have nobody. Most intriguing in this episode is how to build capacity for failure especially within your leadership team. As a coach and CEO I see you have to show them and Be the vulnerability-not tell. Certainty and confidence are the status quo- The willingness to say "I don't know and I am willing to be open" to create dialogue around what makes a great culture. This is what can draw you in to deeper understanding of what matters. I get the feeling that being more human is a process.